92-year-old left without gifts and unacceptable Royal Mail fail to help

Pam, 92, is just the latest example of a quality of service at Royal Mail that the Communication Workers Union say is 'not at an acceptable level'

By Jamie Lopez, first published 27 March 2024

When cold weather struck in the weeks before Christmas, Teesside native Mark Hesse decided against risking frozen roads and making a return trip to see family in the North East. Instead, he packaged up a box of gifts which included watches and a gold-tipped fountain pen to be delivered to his 92-year-old mum …